Strategic Agility and Customer Focus
START WITH THE CUSTOMER “Digital organizations start with the customer,” Peter Sondergaard, former SVP and Head of Gartner Research said. “They don’t ask what the customer wants, they watch what the customer does”. In Sondergaard’s blog, he mentions Steve Denning’s book, The Age of Agile, and bemoans the lack of more specific direction for leaders. Thankfully, […]
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